Privacy Policy

Privacy Policy

Introduction

At https://chatbot-in-ecommerce.ai-website.info (hereafter referred to as “chatbot in ecommerce,” “we,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users of our website, applications, services, and products. Our policy adheres to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • European Union’s General Data Protection Regulation (GDPR)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA) and California Privacy Rights Act (CPRAA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Total Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy applies to all aspects of our online presence, including:

However, please note that this policy does not cover third-party services or websites linked to our platform. These third-party entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Policy governs your interactions with us in the following scenarios:

  1. Using any of our applications or services as an authorized user.
  2. Visiting our websites that link to this Privacy Policy.
  3. Receiving communications from chatbot in ecommerce, including newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal data, which can include:

  • Account Information: Details related to your user account creation and management.
  • Payment Information: Transaction details, payment method information, and billing addresses.
  • Financial Information: Bank account numbers, investment portfolios (if shared), or other financial records.
  • Purchase Information: Product/service purchases, order history, and shopping preferences.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers.
  • Location Data: GPS coordinates and location services data.
  • Feedback: User reviews, ratings, comments, and suggestions.
  • Social Media Information: Details from your social media profiles when you choose to connect them with our services.
  • Product Information: Product preferences, browsing history, and interaction logs.

We gather this data through various methods: user input forms, account settings, direct interactions with our customer support team, automated tracking technologies (like cookies and similar technologies), and third-party providers who assist us in delivering services.

Cookies

We employ cookies to enhance your browsing experience and for analytical purposes:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our website and apps, ensuring secure user sessions and navigation.
  • Preference Cookies: Used to remember user preferences and settings, such as language selection or layout choices.
  • Analytics Cookies: Enable us to understand user behavior and improve our services by tracking aggregated data, including page views, unique visitors, and bounce rates.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is achieved, we securely delete or anonymize the data.

Security Measures

chatbot in ecommerce implements robust security measures to safeguard personal data:

  • Encrypting sensitive data both at rest and in transit using industry-standard encryption protocols.
  • Implementing access controls and employee training to ensure that only authorized personnel can access personal data.
  • Regularly testing our security systems and procedures to identify and patch vulnerabilities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access, rectification, or erasure of your data.
  • Restriction or object to the processing of your data.
  • Portability of your data (receiving a copy of your information in a structured format).
  • The right to withdraw consent at any time.
  • The right to file appeals or complaints with our privacy officer or relevant regulatory authorities.

To exercise these rights or for any data-related inquiries, please contact our privacy team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically for any updates.

Contact Information

For any questions, requests for information, or complaints regarding privacy and data protection, please contact us: